• Hotel General Manager

Industry Hotels / Restaurants / Airlines / Travel
Location Dodoma Dodoma
Experience Range 9 - 12 Years
Qualification A university degree in hotel management or a related field with Experience in management level
Open

Functional Hospitality & Real Estate
Job Description
About Us
Top Target is an emerging leader organization in providing End to End Management consulting services that form the basic building blocks required for implementing the Enterprise Project Management and Human Resources Management. At Top Target, we work closely with our valued customers to increase their readiness level to implement Enterprise Project Management and Human Resources Management systems. This includes Recruitment, training and development, compensation and benefit management and retention programs together with other services. Top Target differentiation is in its focused business model and its specialized Management Consultancy service portfolio that makes Top Target a unique, credible, unbiased service provider. Our achievement is a result of our continuous endeavors to combine talent, quality, and values together.
Roles and Responsibility



  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 
  • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring a key staffs.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

 

Desired candidate

EDUCATION:

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

 

EXPERIENCE:

At least 10 to 13 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

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